Access codes are usually presented in an email, letter, certificate, or in a printed brochure.
When you receive your access code will depend on the arrangements made by your employer. Many companies choose to present your access code prior to an anniversary; other companies choose to present your access code on your anniversary. If you are not sure of your company’s practice, please check with your manager.
If you have misplaced your access code you may contact customer service for assistance in acquiring your access code.
Please have your manager contact customer service with the correct information and we will gladly update our files with any changes.
Our websites are a private domain and cannot be found using a search engine.
You can obtain your ring size by visiting any local jeweler or retailer that sells rings. They can do a sizing for you. You can also do a sizing on your own with a ring sizing sheet. Click here and print out the chart to determine the right size.
If you have your access number from your company’s email, letter, certificate, or brochure you can enter your order here.
Click on the track your order link and complete the request form with required information.
Your award may ship to either your home or work location depending on the arrangements made by your employer. When you use the track your order feature the shipping address will be given.
An address can be changed if the award has not yet shipped; your manager may request an address change if the award is shipping to a work location.
If your award is shipping to your home it should be received 2-4 weeks after you order it. If your award is shipping to your work, it should be received on or around your anniversary date.
Your award may still be in production, or it may be shipping directly from one of our suppliers.
Click on the returns and repairs link and complete the request form with required information.
O.C. Tanner, the leader in employee recognition solutions, is pleased to provide you with the most comprehensive warranty available.
If you are not fully satisfied with your award, it may be returned to O.C. Tanner for exchange within 90 days of receipt. However, some companies have chosen to limit or not allow exchanges.
Please use the contact customer service link and let us know the details of any missing parts. We will gladly assist you to ensure satisfaction with your award.
If you still can’t find the answer you’re looking for, call +44 (0)20 8418 7400.
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