Xcel Energy: Powering Recognition
What happens when 10,000 employees experience strategic employee recognition
Ruben Roman loves to hear complaints — complaints from his employees, complaints from his colleagues, complaints from anyone with something to complain about. Why? As a station manager for Xcel Energy's Comanche Station, in Pueblo, Colo., Roman has learned that complaints lead to suggestions which in turn lead to improvements — improvements that have resulted in millions of dollars in cost savings opportunities to Xcel Energy over the last year.