Industry Resources

Welcome to a library of relevant industry resources prepared by well-respected third-party researchers and analysts. Use it to find the research, statistics and insights you need to sharpen your leaders’ skills, increase employee engagement and customer satisfaction, or bolster support for the business value of your recognition program. Get the facts here.

• The Relationship Between Employee Satisfaction and Hospital Patient Experiences

  In the hospital industry, where success is increasingly driven by patient satisfaction scorecards, reliable access to and retention of top talent is essential. Based on extensive research conducted at a major New York City hospital, this executive white paper from the Forum for People Performance Management and Measurement examines the vital link between hospital employee satisfaction and quality patient care.

• Optimizing Employee Recognition Programs

  In 2010 The Cicero Group was commissioned by O.C. Tanner to conduct a rigorous study to specifically answer three key questions: (1) To what degree, if at all, do award items contribute to the recognition experience? (2) What is the ideal number of award items to choose from? (3) Do award items create a better recognition experience than their cash equivalent? Read the results of this study, which included six focus groups in three cities and a randomized, nationwide survey of 600 employees.

• Building a True Recognition Culture in the Workplace

  This white paper by WorldatWork's Scott Trumpbolt looks at the key elements necessary for building an enduring recognition culture ”“ as distinct from a rewards program. Elements include: leadership training, award presentation, linking recognition to business values, providing peer-to-peer opportunities, frequent employee surveys, and support from top leadership.

• Employee Engagement Rooted in Managers’’ Leadership Skills

  This study of approximately 450 organizations from Aberdeen Group highlights the need to develop strong leadership skills at all levels ”“ not just in the corner office. More than half of best-in-class organizations provide training and tools to managers to help them better engage employees. The report also found that two programs — onboarding and development plans (agreed to by manager and employee) — are critical to building levels of engagement that result in greater customer satisfaction.

• The Value and ROI of Employee Recognition

  What is the value of employee recognition? Which types of awards are best used when providing recognition? How does one determine the ROI of employee recognition? This Forum White Paper from the Human Capital Institute (HCI) examines key theories of motivation, methods for measuring the effects of rewards on job/business performance, and examples of effective real-world reward programs.

• Program Essentials Checklist