Driving Engagement
How Avis Budget Group uses recognition to foster employee engagement, improve productivity and save millions in the costs of turnover
Fighting to keep employees engaged and loyal in a service business can be a difficult task. Add to that a merger and divestiture in an industry suffering from difficult economic times and you may have a recipe for disaster. But not for Avis Budget Group. Instead, this leading vehicle rental giant has led its more than 32,000 employees through challenging times, all the while improving bottom line results. In addition to reducing company-wide voluntary turnover by 3.8 percent from 2004 to 2005—an accomplishment that saved the company millions by improving productivity and reducing turnover—the organization continues to raise employee engagement scores and other key measures.