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Performance recognition that drives results

Discover more about the power of an effective recognition and how it directly correlates to improved innovation, efficiency, customer service and tenure.

Video Transcript


Beth Thornton
EVP, Sales & Business Development

If you think about a single recognition interaction and what that drives, you can move whole companies through the power of an effective recognition strategy. When you’re specifically rewarding for performance, I mean you’re driving innovation, you’re driving creativity in your workforce. 

Christina Chau
Manager, Research Services

Our latest performance research that we actually just conducted last year was very exciting because it really tied performance recognition to real—good outcomes: innovation, efficiency, customer service, staying longer within the organisation, going above and beyond to help your clients.  We found that employees that are recognised, either day to day or for finishing a project, happen to do those behaviors a lot more than employees that aren’t recognised.

Kevin Ames
Director, Speaking & Training

The reason recognition falls off the metric plate for most managers is they have so many other things to report on, and they’re never asked to report on how they’re recognising and conveying appreciation to their people, what it means, and why that’s happening.  When you move that into that space where there’s measurement and accountability, you will see dynamic changes….

Sandra Christensen
Director, Award Design & Development

I think our performance recognition programme is best in class because of the variety of what’s available in the platform. Some organisations want just a catalogue award selection.  Others might want a voucher where people can take a voucher into a retail store and select something.  Others may want sort of a gift card format.  Understanding those sort of 3 key categories of a tangible award, a voucher, or a gift card and then building out partnerships to supply any one of those things at any given moment.

Beth Thornton
EVP, Sales & Business Development

Recognition isn’t about a transaction. It’s about interactions, interactions between people and the power that’s generated from those interactions. What we deliver is the logistics and the timing and the details and the research and the infrastructure to make sure that that moment happens around the world, over and over and over again, with the same appeal and the same power each and every time.

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