We serve more than 13.5 million users in 180 countries around the world, and delight our clients with the highest quality products and best customer service imaginable. Our clients can trust our capabilities to help them appreciate and recognize the great work of the people in their organizations.
Great companies are more than employers—they’re responsible citizens. O.C. Tanner is committed to employing the most ethical and socially responsible supply chain in the recognition industry. This standard of excellence reaches beyond our walls, extending to our partners and suppliers.
Our values never change, but our products, services, processes, and policies must continually evolve to keep pace with a world that demands it. We must maintain our position as a credible, responsible leader in the industry. This Supplier Code of Conduct is a living, breathing document outlining our ongoing commitment to our values and expectations for our partners and suppliers.
Today, O.C. Tanner, the company, continues to reach for that benchmark. We strive toward perfection in all business areas, whether building a recognition solution for a client or purchasing materials from a vendor. We produce quality, and we demand it. Through rigorous employee training, thorough process documentation, and a systematic approach that applies continuous improvement practices and principles company-wide, we build partnerships with suppliers to create a more transparent, responsible supply chain. We expect our partners and suppliers to commit to these same high-quality standards and agree to the following quality initiatives:
Value alignment: A potential supplier must submit an evaluation survey before establishing a relationship with O.C. Tanner. The survey includes questions about the suppliers’ environmental and social initiatives, quality standards, warranty expectations, anticipated delivery timetables, and stock requirements.
Supplier reviews: Once a partnership is established, a scorecard is run on all suppliers at a frequency based on dollar spend. The scorecard evaluates lead time, inventory turnover, quality, on-time delivery, and performance. If a supplier fails to meet standards, we work with them to clearly define a corrective action plan to meet expectations before we terminate the relationship.
Quality control: O.C. Tanner diligently resolves quality-related issues across the supply chain. We track vendor-related quality issues daily. Purchasing managers also meet as needed to discuss improvements and resolutions reached with suppliers. Product audits are conducted and resolved on a case-by-case basis to determine product disposition and resolve quality-related issues.
Lean methodology: O.C. Tanner strives to adopt Lean manufacturing techniques throughout our entire company and collaborates with its people to bring new ways of thinking and operating to the table. As we continue to improve, we also encourage our suppliers to adopt continuous improvement techniques and processes.
Obert C. Tanner believed business was all about creating jobs, and life was all about beauty. He wanted to create a space for people to thrive and extend that feeling to every supplier we work with and employees we help recognize. That vision continues today, and we’re committed to fostering an environment where every employee can build a meaningful career and be their best self.
We believe work is not a transaction—O.C. Tanner is a place to connect and grow. We expect employees to be stellar corporate citizens and model the utmost respect and demeanor with each other, our guests, and our clients. We approach every person, task, and partnership with integrity, which creates a ripple effect that extends into a virtuous cycle through our homes and communities.
O.C. Tanner recognizes and values individual differences and believes that different perspectives lend vitality, creativity, new ideas, and growth to our business. We’re committed to creating an environment that appreciates and values those differences. Our diverse staff represents 62 countries and 64 different languages. We partner with employees, their families, and the local community to improve quality of life. O.C. Tanner employees enjoy freedom of association, safe working conditions, and competitive wages.
O.C. Tanner is committed to supporting refugee communities through education and employment opportunities in partnership with One Refugee. Through the One Refugee Education Initiative and the One Refugee Careers Initiative, One Refugee provides a holistic experience to help refugees in Utah from the beginning of their higher education journey to successfully landing a valued position at a good company. The program matches refugees with potential employers from a network of organizations across the state and in several industries.
O.C. Tanner expects suppliers to behave ethically and with sensitivity toward social, cultural, economic, and environmental issues. We foster long-term relationships with like-minded companies that positively impact society and make a positive contribution to bottom-line results. We work with our suppliers to address social responsibility while respecting cultural and legal differences in other economies.
Equal opportunities are key in the execution of O.C. Tanner’s social standards. We are committed to partnering with Minority and Women-Owned Business Enterprise (MWBE) companies and work to utilize them in all areas of procurement.
O.C. Tanner applies fair standards to all manufacturers, vendors, and suppliers. We expect partners of finished goods to maintain fundamental labor and human rights standards. We have a zero-tolerance policy towards modern slavery. As a manufacturer of finished goods, O.C. Tanner operates in compliance with the California Transparency in Supply Chains Act of 2010, or S.B. 657. It requires our supply chain to refrain from the direct or indirect use of forced labor or any form of human trafficking. By agreeing to a statement in the O.C. Tanner Supplier Set-up Survey, all new suppliers agree to operate in compliance with S.B. 657 and the Modern Slavery Act of 2015.
O.C. Tanner takes pride in our reputation and doing right by customers and vendors and suppliers. We’re conscious not only of what we buy, but also how those goods are produced. This responsibility is fundamental to our continued success, and we will not do business with any supplier or partner that cannot meet our quality, social, and environmental guidelines:
O.C. Tanner built our environmental philosophy on the belief that growth and opportunity cannot happen at the expense of the environment. We’re committed to providing safe, healthy, and beautiful workspaces for employees and visitors. We’re responsible corporate citizens of our community, state, and nation and comply with all environmental laws and regulations.
A clean, sustainable environment is just as essential as a vibrant, engaging workplace culture. As advocates and leaders in environmental compliance, we continually look for new ways to improve environmental practices and create sustainable development. We achieve this goal by establishing policies and processes that incorporate responsibility into our economic growth, energy and water consumption, air quality, manufacturing, waste reduction, and grounds beautification.
O.C. Tanner expects the same environmental responsibility from our domestic and foreign suppliers. We believe in purchasing products and resources from organizations with environmentally conscious initiatives in place:
O.C. Tanner is committed to reducing our environmental impact by reducing our water and power consumption, increasing our waste recycling efforts, and investing in more sustainable packaging. We’ve made huge strides in reducing our impact on the environment through reducing our water and power consumption and making investments in waste recycling and sustainable packaging. The results speak for themselves:
O.C. Tanner built our business on transparency and trust. The personal data of O.C. Tanner clients and their recipients must never be compromised. We use all recipient information exclusively for the delivery of awards and merchandise to the employee recipient.
O.C. Tanner classifies vendors who receive transactional customer and corporate data for order fulfillment purposes such as printing, shipping, and drop-shipping as Tier III vendors. The Information Security and Compliance team is responsible for vetting all vendors to verify that they provide adequate levels of data protection. This vetting process is done using the SSAE 18/ISAE 3402/ISO/IEC 27001 publication or other applicable industry standards as a framework for auditing information security management systems.
Before onboarding a vendor, the parties responsible for introducing the vendor into our environment are required to have the O.C. Tanner Information Security team assess the risks the vendor may potentially introduce into our business environment. The Information Security team vets all vendors to verify that they provide adequate levels of data protection. This vetting is done using applicable industry standard frameworks for auditing information security management systems. Where practical, the team conducts an onsite review. If an onsite review is not feasible, the review is performed via video conferencing or phone, if needed. Findings from the vetting process are addressed on a case-by-case basis depending on the nature of the risks posed.
Tier III vendors that may receive limited transactional client data from O.C. Tanner are reassessed at least every three years, while Tier I and II infrastructure and technology service providers are reassessed annually. The evaluation determines ongoing compliance and whether the vendors are correctly categorized.
Please note that you will need to reach out to Jason Downs for any subsequent updates to the information security content on our public-facing sites and to Kyle Petersen for any data privacy content.
O.C. Tanner utilizes a survey to meet the due diligence required to ensure ongoing compliance no less than every three years. If the controls or responses to the questions have not changed, we may accept an attestation from the vendor certifying their compliance with these controls along with updated and required supporting documentation.
Our founder measured the company’s success by asking his accountant, “What’s our give-ability this month?” His intention echoes in our hearts and halls today. It’s why we donate our time to organizations in need, make an effort to improve our communities, and give 10% of company profits to philanthropic causes.
O.C. Tanner’s charitable strategy is to support the environment, arts, education, children, and organizations meaningful to our employees—all things that are important to the organization and what we stand for.
Our people are our heart and soul—and our values prove it. We are united toward the same goals and committed to helping each other thrive—on good days and bad days. We know that our business succeeds when our employees succeed.
We extend this sense of caring to our vendors and suppliers, and when we do, we create a shared sense of responsibility. We treat everyone fairly and operate with honesty and integrity in all our dealings—from our largest customers to our smallest suppliers.
When we come together with our valued partners and suppliers, we can build something beautiful: more ethical workplaces, more fair labor standards, and a better world.
Please reach out to your O.C. Tanner representative or contact firstname.lastname@example.org with questions.
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