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Topic: Appreciation

Back to Basics: Rebuilding a Sense of Community with Recognition

Jason Coffey and Conrad Kresge of Norton Healthcare, hosted by Christina Chau of O.C. Tanner

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Norton Healthcare has consistently taken innovative approaches to strengthen employee engagement through recognition and appreciation. During—and now after—the pandemic, Norton Healthcare leaned on the N Recognition of You program and the O.C. Tanner platform to show appreciation, combat burnout, and build community for all of the Healthcare Heroes they employ.

Join Norton Healthcare’s Jason Coffey, Director of Employee Experience, and Conrad Kresge, Senior Employee Experience Analyst, as they talk about how their back-to-basics model helps strengthen employee-leader relationships, battle burnout, and rebuild their community post pandemic. In this webinar, you’ll learn:

  • How Norton Healthcare built a workplace culture to empower its employees
  • Why recognition helped employees battle stress and burnout
  • What drove Norton’s employee engagement results nearly 30 points

About the speakers:

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Christina Chau
Senior Content Manager

As a researcher and writer, Christina Chau has spent 15 years with O.C. Tanner uncovering employee perceptions on recognition and workplace culture and writing about the latest trends, insights, and best practices to help organisations become places where employees thrive. She also helps produce O.C. Tanner’s annual Global Culture Report. Christina has previously worked at IRI Worldwide, Memorial Herman Hospital System, and Anheuser-Busch. She has a Bachelor’s in Sociology from the University of Michigan and a Master’s in Marketing from Northwestern University.

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Jason Coffey
Director, Employee Experience, Norton Healthcare

Jason Coffey has been working in the healthcare industry for the past 25 years with a background in Nursing, Patient Experience, and Human Resources. As part of leading employee experience initiatives at Norton Healthcare, Jason has responsibilities for recognition, onboarding, well-being, retention, employee listening, alumni network, and many other initiatives.

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Conrad Kresge
Senior Employee Experience Analyst, Norton Healthcare

Conrad Kresge is a healthcare analyst working in Louisville, KY with a background in public health policy and population health analysis. Conrad joined Norton Healthcare in 2014, taking on key responsibilities as the builder and facilitator for all Norton Healthcare employee experience surveys. He has defined, built, and implemented a comprehensive listening strategy for the more than 18,000 employees of Norton Healthcare.

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