FAQs

Q. How can employees log in to Culture Cloud?
‍Employees can log in at www.culturecloud.com with their company-issued email address.

Q. Why is the Culture Cloud logo showing on our Recognition website?
‍The Culture Cloud logo helps employees quickly identify their recognition solution within the tools they use everyday (Outlook, Teams, browser extensions, etc.).

Q. How do the system reminder emails work?
‍Emails have a positive impact on employee participation. For example, recognition reminder emails increase giving as much as 40%. The frequency of Culture Cloud emails are strategically metered to minimize “email fatigue” and maximise program impact.

Q. Do my users need to download a mobile app?
‍Yes, users will need to download the Culture Cloud mobile app from the AppStore (iPhone) or GooglePlay (Android).

‍‍Q. What is the frequency of the 30-day no-give system email? Can the cadence be changed?
‍Unfortunately, the cadence can’t be changed. The email is sent every 30 days to users with no give recognition activity and will stop after three attempts. After 90 days, system emails stop.

Q. Why does the store change from time to time?
‍We routinely enhance our store to deliver great products and award options to keep the shopping experience fresh and exciting for your employees.

Q. Why is the program page no longer available?
We recognise our clients’ need to communicate the purpose, value criteria, and policies of their recognition programs. In Victories, the programs page was intended to address this need; however, fewer than 1% of users accessed this page.

In Culture Cloud, reminder emails, notifications, and a revamped navigation will educate users and inform their recognition behaviours.

‍Q. Do I need to update my design assets?
We have updated our standard template, leveraging your company logo and HEX colors, to align to the new technology and allow for expansion of tools and communications over time. For this reason, we no longer support pre-templated legacy designs. Further, to ensure legibility and responsive sizing for web and mobile, we no longer support a tagline . Instead, your tagline can be added to the Welcome Message in Culture Cloud. We can send you the Wordmark so you can make any necessary updates to your files if necessary.