Back to Basics: Rebuilding a Sense of Community with Recognition

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Norton Healthcare has consistently taken innovative approaches to strengthen employee engagement through recognition and appreciation. During—and now after—the pandemic, Norton Healthcare leaned on the N Recognition of You program and the O.C. Tanner platform to show appreciation, combat burnout, and build community for all of the Healthcare Heroes they employ.

Join Norton Healthcare’s Jason Coffey, Director of Employee Experience, and Conrad Kresge, Senior Employee Experience Analyst, as they talk about how their back-to-basics model helps strengthen employee-leader relationships, battle burnout, and rebuild their community post pandemic. In this webinar, you’ll learn:

How Norton Healthcare built a workplace culture to empower its employees
Why recognition helped employees battle stress and burnout
What drove Norton’s employee engagement results nearly 30 points

About the Speakers

Christina Chau

Senior Content Manager

A research analyst with nearly 20 years’ experience, Christina uncovers employee perceptions and writes about the trends, insights, and best practices that create workplace cultures where people thrive. She uses her background in conducting and publishing primary research to tap into what the data says and why it matters to modern leaders. Christina has a bachelor’s in sociology from the University of Michigan and a master’s in marketing from Northwestern University.

Jason Coffey

Director, Employee Experience, Norton Healthcare

Jason Coffey has been working in the healthcare industry for the past 25 years with a background in Nursing, Patient Experience, and Human Resources. As part of leading employee experience initiatives at Norton Healthcare, Jason has responsibilities for recognition, onboarding, well-being, retention, employee listening, alumni network, and many other initiatives.

Conrad Kresge

Employee Experience & Insights Manager, Norton Healthcare

Conrad Kresge, an experienced healthcare analyst working in Louisville, KY, brings a background in public health policy and population health analysis to Norton Healthcare. Conrad joined Norton Healthcare in 2014, taking on key responsibilities as the builder and facilitator for all employee experience surveys. He has defined, built, and implemented a comprehensive listening strategy for the more than 18,000 employees of Norton Healthcare.

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