Topic: Employee Experience

A Practical Approach to Empathy: The 6 Attitudes and Behaviors That Drive Trust, Connection, and Belonging at Work

Dr. Cristen Dalessandro and Daniel Patterson of the O.C. Tanner Institute

A Practical Approach to Empathy: The 6 Attitudes and Behaviors That Drive Trust, Connection, and Belonging at Work

Research has found that around 80% of CEOs believe empathy is a key to success within their organizations. However, strategies for building empathy in the workplace remain elusive. Is empathy something innate, or can it be learned? There are also questions around whether empathy is actionable and sustainable in the workplace today, especially given high rates of burnout among leaders. How can we make the practice of empathy both more accessible and more effective in the workplace?

New findings from the 2024 Global Culture Report indicate that traditional models that focus on empathy as a “feeling” are less effective than a practical approach to empathy. According to our research, a practical approach treats empathy as a practice of care that is grounded in understanding, guided by appropriate boundaries, and backed by supportive action.

In this webinar, you will learn:

  • The six attitudes and behaviors behind practical empathy that drive trust, connection, and belonging among employees
  • How taking a practical approach to empathy improves employee and organizational outcomes, including belonging, retention, and the ability to weather changes in the workplace
  • How recognition amplifies the impact of practical empathy at work

Register for the webinar here:

About The Speakers:
Dr. Cristen DalessandroDr. Cristen Dalessandro

Dr. Cristen Dalessandro

Dr. Cristen Dalessandro

Senior Researcher, O.C. Tanner Institute

Cristen Dalessandro is a senior researcher and sociologist at O.C. Tanner, specializing in the study of social inequalities as well as qualitative and quantitative research methods. As part of the O.C. Tanner Institute, she conducts client assessment projects and researches employee experience and workplace culture through a social-science lens.

Cristen holds a PhD from the University of Colorado Boulder and completed her postdoctoral fellowship at the University of Utah. She is the author of over 20 articles in peer-reviewed journals. Her recent book, Intimate Inequalities: Millennials’ Romantic Relationships in Contemporary Times, explores how millennials navigate social and identity differences in their relationships.

Dr. Cristen Dalessandro

Dr. Cristen Dalessandro

Senior Researcher, O.C. Tanner Institute

Cristen Dalessandro is a senior researcher and sociologist at O.C. Tanner, specializing in the study of social inequalities as well as qualitative and quantitative research methods. As part of the O.C. Tanner Institute, she conducts client assessment projects and researches employee experience and workplace culture through a social-science lens.

Cristen holds a PhD from the University of Colorado Boulder and completed her postdoctoral fellowship at the University of Utah. She is the author of over 20 articles in peer-reviewed journals. Her recent book, Intimate Inequalities: Millennials’ Romantic Relationships in Contemporary Times, explores how millennials navigate social and identity differences in their relationships.

Daniel PattersonDaniel Patterson

Daniel Patterson

Daniel Patterson

Senior Researcher, O.C. Tanner Institute

As a senior researcher for the O.C. Tanner Institute, Daniel excels in generating actionable insights that shape workplace culture outcomes for organizations worldwide. Specializing in mixed-method research, he develops tailored initiatives to improve communication and engagement for clients across a variety of industries where his depth of experience in cultural and narrative analysis enables him to consult with organizations in ways that improve the overall employee experience.

Daniel holds undergraduate and graduate degrees from the University of Utah, with advanced studies in research and theory.

Daniel Patterson

Daniel Patterson

Senior Researcher, O.C. Tanner Institute

As a senior researcher for the O.C. Tanner Institute, Daniel excels in generating actionable insights that shape workplace culture outcomes for organizations worldwide. Specializing in mixed-method research, he develops tailored initiatives to improve communication and engagement for clients across a variety of industries where his depth of experience in cultural and narrative analysis enables him to consult with organizations in ways that improve the overall employee experience.

Daniel holds undergraduate and graduate degrees from the University of Utah, with advanced studies in research and theory.

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